TERMS AND CONDITIONS
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INVOICE PAYMENTS
All invoices will be paid in full prior to production, unless otherwise agreed upon by Promo Originals LLC and Client. This agreement will only be considered valid if agreed upon in writing. Invoices will include all applicable charges for services and/or products rendered. Sales tax will be calculated online at checkout, based on the delivery address of Client, and will only be waived if Client provides a copy of valid Resellers Permit to Promo Originals LLC, prior to payment of the invoice.
By paying an invoice, Client agrees that the services and/or products to be rendered by Promo Originals LLC are and/or will be satisfactory. Promo Originals LLC has the sole discretion to determine whether or not the services and/or products are considered satisfactory. By paying an invoice, Client is agreeing to the terms and accepts that no returns and/or exchanges will be granted by Promo Originals LLC, unless the services and/or products rendered are deemed unsatisfactory by Promo Originals LLC.
INVOICE DEPOSITS
In the event that Promo Originals LLC agrees to accept a deposit from Client for services and/or products to be rendered, Client will pay 50% of the invoice total prior to production, and the remaining 50% of the invoice total prior to delivery of the services and/or products rendered by Promo Originals LLC to Client.
By paying an invoice deposit of 50%, Client agrees that the services and/or products to be rendered by Promo Originals LLC are and/or will be satisfactory. Promo Originals LLC has the sole discretion to determine whether or not the services and/or products rendered are considered satisfactory. By paying an invoice deposit of 50%, Client is agreeing to the terms and accepts that no returns and/or exchanges will be granted by Promo Originals LLC, unless the services and/or products rendered are deemed unsatisfactory by Promo Originals LLC.
PRODCUT SAMPLES
In the event that Promo Originals LLC agrees to produce samples of the products and/or services to be rendered for Client prior to production, Client will have 48 hours from receipt of samples to request changes to be made and/or make claims of unsatisfactory products and/or services. If no request and/or claims are made by Client within 48 hours of receipt of samples, Client is agreeing that the products and/or services represented by the samples are satisfactory.
Invoices and/or deposits that are paid prior to, or after, samples are received by Client, and the terms Client agrees to as a result of paying the invoice and/or deposit, shall supersede any request and/or claim made by Client after receiving the product and/or service samples.
CUSTOMER SUPPLIED GARMENTS
Promo Originals LLC chooses to work with items sourced from our distributors so that we can ensure quality, durability and easily replace in the event of an error.
Customer Supplied garments are not guaranteed. All payment is required before production begins. In the event of a production error or damage to the item, Promo Originals LLC will not replace the supplied item nor issue refund(s) for materials used or time spent on the project.
CUSTOM ARTWORK AND DESIGN
All original graphics, art, images, designs and items produced and created by Promo Originals LLC are copyright of Promo Originals LLC and may not be resold or be used for any other unauthorized form of distribution or reproduction without express and written permission by Promo Originals LLC.
Original graphics are available to purchase and copyright ownership of graphics will be transferred only when all invoices and/or applicable fees have been paid in full and legal written transfer of ownership has been signed. For specific branding and/or design needs, design-only services are available with a designer for a rate of $45/hour.
